E-commerce & SMB
All Use CasesE-commerce & SMB

AI Chatbot for E-commerce & SMB

Boost online sales with an AI chatbot that can display product catalogs, process orders, and serve customers automatically.

Industry Challenges

Common Problems Faced

Common challenges in the e-commerce & smb industry that can be solved with an AI chatbot.

Customers ask about products 24/7

Questions about stock, sizes, colors, and product specs come at any time, including midnight and holidays.

Manual order management is time-consuming

Processing orders, checking stock, calculating shipping costs, and providing tracking numbers manually takes significant time.

Losing customers due to slow responses

Customers who don't get a response within minutes tend to switch to other stores. Response speed equals conversion.

Difficult to manage multiple sales channels

Selling on WhatsApp, Instagram, Shopee, and website simultaneously makes chat and order management chaotic.

Dewata AI Solutions

How Dewata AI Helps

AI chatbot solutions specifically designed for the e-commerce & smb industry.

Interactive product catalog in chatbot

Customers can browse products, view photos, check prices and stock directly from chat without opening the website.

Automated order tracking

Customers check order status simply by sending their order number. AI automatically provides the latest shipping update.

Instant responses boost conversion

Chatbot answers product questions within seconds. Customers served quickly are 3x more likely to purchase.

One chatbot for all channels

Integrate WhatsApp, Instagram, and website into one chatbot. All conversations centralized, nothing gets missed.

Key Features

Dewata AI features most relevant to the e-commerce & smb industry.

Product Catalog

Display products complete with photos, prices, variants, and real-time stock availability.

Payment Links

Generate payment links directly from chat. Customers pay without leaving the conversation.

Order Tracking

Customers check order status and tracking automatically without contacting support.

Multi-channel

One chatbot serving WhatsApp, Instagram, Telegram, and website simultaneously.

Example Conversations

Here are example questions your chatbot can answer automatically.

Customer

Do you have the T-shirt in size L?

Customer

How much is shipping to Jakarta?

Customer

What's the status of my order #12345?

...and many more questions your AI chatbot can answer automatically.

Ready to Try for E-commerce & SMB?

Create an AI chatbot for your e-commerce & smb business in 5 minutes. Start free with no credit card required.