Cookie Policy

1. What are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work properly, improve efficiency, and provide information to website owners.

Dewata AI uses cookies and similar technologies to ensure our platform functions optimally, provide a better user experience, and analyze the usage of our services. This Cookie Policy explains the types of cookies we use, their purposes, and how you can manage them.

This Cookie Policy is part of our Privacy Policy and applies to all users of the Dewata AI platform, including the bot management dashboard and chatbot widgets embedded on third-party websites.

2. Types of Cookies We Use

3. Browser Fingerprinting

In addition to cookies, Dewata AI uses browser fingerprinting technology on chatbot widgets embedded on our customers' websites. Browser fingerprinting collects information about your browser and device configuration to create a unique identifier.

Purpose: Browser fingerprinting is used solely to identify chatbot widget visitors across sessions, so that conversation history can be continued without visitors having to identify themselves repeatedly. This is part of our customer identity resolution system that supports customer lifecycle tracking (visitor, lead, prospect, customer, repeat customer).

Data collected: Information used for fingerprinting includes browser type, screen resolution, time zone, language, and hardware configuration. We do not collect personal data that can directly identify individuals through fingerprinting.

Legal basis: The use of browser fingerprinting is based on consent in accordance with Article 20 of Law No. 27 of 2022 concerning Personal Data Protection (PDP Law). You have the right to refuse the use of fingerprinting by contacting us, however this may affect the chatbot's ability to recognize you as a returning visitor.

4. Third-Party Cookies

Some third-party services we use may place cookies on your device. We do not have direct control over cookies placed by these third parties. The following are third-party services that use cookies on our platform:

5. How to Manage Cookies

You have the right to manage and control cookies on your device. Here are the ways you can manage cookies:

• Browser settings: Most modern browsers allow you to reject or delete cookies through browser settings. Please refer to your browser's help documentation for specific instructions
• Cookie consent banner: When you first visit our platform, you will see a cookie consent banner that allows you to choose which categories of cookies you want to accept
• Google Analytics opt-out: You can install the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics
• Incognito/private mode: Using your browser's incognito or private mode will prevent cookies from being stored after the session ends

Please note: Disabling essential cookies may cause some parts of our platform to not function properly. For example, you may not be able to stay logged in to the dashboard or your language preferences will not be saved between sessions.

6. Cookie Consent Mechanism

Dewata AI implements a cookie consent mechanism in accordance with the principles established in Law No. 27 of 2022 concerning Personal Data Protection (PDP Law) and international best practices.

When you first visit our platform, a cookie consent banner will appear with the following options:

• Accept all: Allows all types of cookies, including analytics and preference cookies
• Essential only: Only allows cookies necessary for basic website functionality

Your consent choice is stored in the cookie-consent cookie and will be remembered for 12 months. You can change your consent choice at any time by clearing this cookie from your browser settings, after which the consent banner will reappear on your next visit.

Essential cookies do not require consent as they are necessary for providing the service you actively request. This is in accordance with the contractual necessity legal basis as regulated under the PDP Law.